All orders are backed by our 100% satisfaction guarantee. Please note the following guidelines:

1. Order Verification:

To ensure you receive the perfect fit, our team sends a confirmation email immediately after your purchase to verify your specific firearm model. We strongly recommend replying to this email to corroborate that the selected size is correct before shipping.

2. Eligibility for Returns & Exchanges:

Exchanges or returns are exclusively accepted under the following conditions:

- Once you receive the product, you have 30 days to return it.
- The item received does not match the order placed (Company error).
- The product arrived with manufacturing defects or was found to be defective.

3. Returns Due to Preference or Change of Mind

If you wish to return an item because you are unsatisfied with the style or have simply changed your mind, we will gladly issue a full refund for the product. However, please note that in these cases, the customer is responsible for all return shipping costs.

4. How to Process a Return

If your case meets the criteria above, please follow these steps:

Email a return request to: info@houstongunholsters.com / houstonholsters@gmail.com

Please include your Order Number and Contact Details.

5. Resolution

Our Customer Care team will review your request and provide you with a Return Authorization Number (RA#) and specific shipping instructions. Upon receipt and inspection of the product, your refund or exchange will be processed.